Problem · Winning back time
Customers don't show up. Here's how to prevent no-shows.
You've kept an hour free and the customer doesn't show up. No message, no call. That hour is gone for good. Many no-shows aren't deliberate: the customer simply forgot, or found cancelling too much hassle.
Does this sound familiar?
Here's how you notice it.
Empty slots on your busiest days
Right when you could have helped someone else.
You call customers yourself to remind them
That takes time every day, and you don't reach everyone.
Cancellations come too late
A message ten minutes before the appointment doesn't help you anymore.
You're unsure about a no-show fee
You want to charge it, but you don't want to scare off your regulars.
The cause
Why customers don't show up.
An appointment made weeks ago is long forgotten. And anyone who can't make it has to call during your opening hours to cancel. So they put it off until it's too late.
Make reminders automatic and cancelling easy, and a free slot comes back into your schedule in time, so another customer can take it.
- No reminder before the appointment
- Cancelling is only possible by phone
- A freed-up slot isn't offered again
Our solution
Here's how we solve it.
Automatic reminders
Via text, email or WhatsApp, before the appointment.
Cancel or reschedule with a link
Right in the message, even outside your opening hours.
The slot goes back online
The next free slot goes live on your website, with a button to book it right away.
Your overview
One calendar for your whole team, on your computer and your phone.
The services behind it
What we build for this.
Who it's for
Which businesses this matters for.
Hairdressers & beauty
Fewer empty seats.
More about Hairdressers & beauty →Healthcare & practices
Fewer empty consultations.
More about Healthcare & practices →Garages & car businesses
Fewer empty chairs.
More about Garages & car businesses →Training & sport
Fewer lost teaching hours.
More about Training & sport →In practice
Online booking per hairdresser, live availability
Customers pick their own time and hairdresser. The next available slot shows live on the site.
View the MensConcept case
Frequently asked questions
Questions about this problem.
Can I charge a no-show fee?
You can include this in your terms, as long as you inform your customer clearly beforehand. The correct way to do this depends on your sector: check with your professional federation or accountant. We can make sure your customer sees the condition when booking.
How do customers get their reminder?
By text, email or WhatsApp, with a link to cancel or reschedule.
What happens to a slot that frees up?
It immediately shows as a free slot on your website again, so another customer can book it.
What does it cost?
A website starts from € 990 with us. For a system, a webshop or printed materials, you get a fixed price after a free 30-minute analysis, split into phases. You start with what brings the most benefit.
Free analysis
How many empty slots did you have last week?
Tell us how you work today. In 30 minutes, we'll show you how we'd solve this for your business and what it costs. No obligation.
4.9 on Google, from 35 reviewsOver 100 websites built
Loading available times
Read more
This goes well with it too.
Same questions every day
Opening hours, prices, delivery: you type the same answer every day. An AI chatbot replies day and night with your business's information.
View →Quotes without follow-up
You send quotes and hear nothing back. Here's how to follow up every request and quote without Excel, with a reminder when one's open too long.
View →Overflowing inbox
Customer questions, invoices and newsletters all mixed together. An AI mail assistant sorts by urgency and drafts replies. You check and send them.
View →What we solve
Too few enquiries, a phone that won't stop ringing, quotes that get lost: this is how P3Media solves it for SMEs in Limburg. 4.9 on Google.
View →